Refund Policy

WHITE PAW PRINTS™

Refund & Return Policy

Effective Date: August 17, 2026

At White Paw Prints™, we want you to be happy with your purchase. Because many of our products are printed, personalized, or made specifically for an order, please review the following policy before making a purchase.

1. Standard Returns

Eligible non-personalized merchandise may be returned within 30 days of delivery.

To qualify for a return, the item must be:

- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, or other signs of use
- Returned with original packaging or tags when applicable

Please contact us before sending a return so we can provide return instructions.

2. Custom and Personalized Products

Products that are customized, personalized, or made specifically for a customer's order are generally final sale and cannot be returned or exchanged because of a change of mind, incorrect size selection, or customer-provided customization error.

However, if your custom product arrives damaged, defective, incorrectly printed, or materially different from the order you approved, please contact us so we can review the issue and provide an appropriate solution.

Nothing in this policy limits any rights you may have under applicable law.

3. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrectly printed, or different from what you ordered, contact White Paw Prints™ within 7 days of delivery.

Please provide:

- Your name
- Order number
- Description of the problem
- Clear photographs showing the item and the issue

After reviewing the information, we may offer a replacement, exchange, refund, or other appropriate resolution.

4. Exchanges

Eligible non-personalized merchandise may be exchanged within the 30-day return period, subject to product availability.

Customers should verify clothing sizes before ordering.

Customized or personalized products generally cannot be exchanged for a different size unless the product itself was incorrectly produced by White Paw Prints™.

5. Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank, credit-card company, or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

6. Return Shipping

Unless the product is damaged, defective, incorrectly produced, or we made an error with your order, customers are responsible for return shipping costs.

We recommend using a trackable shipping method when returning merchandise.

White Paw Prints™ is not responsible for returned packages that are lost in transit before reaching us.

7. Non-Returnable Items

Unless damaged, defective, incorrectly produced, or otherwise required by law, the following items are generally not eligible for return:

- Personalized products
- Custom-printed merchandise
- Products made specifically for an individual customer
- Used or worn merchandise
- Washed merchandise
- Items damaged after delivery through customer use
- Gift cards, if offered
- Clearance or final-sale merchandise when clearly identified as final sale before purchase

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered production or shipping may be eligible for cancellation.

Once a personalized or custom product has entered production, the order generally cannot be canceled.

9. Lost or Missing Packages

If tracking information indicates that your package has been lost or if your order does not arrive within a reasonable period after its expected delivery date, please contact us.

We will review the order and available carrier information and help determine the appropriate next step.

If tracking shows that an order was delivered but you cannot locate it, please contact the shipping carrier and White Paw Prints™ so the delivery can be investigated.

10. How to Request a Return or Refund

To request a return, exchange, replacement, or refund, please contact:

White Paw Prints™
San Francisco, California
Email: [Customer Service Email]
Website: [Website Address]

Please include your order number and the reason for your request.

11. Policy Updates

White Paw Prints™ may update this Refund & Return Policy as our products and services change.

The version posted on our website at the time of purchase will apply to that order, subject to applicable law.

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White Paw Prints™
Create • Inspire • Wear

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